...Frequently Asked Questions
What is an escape room?
It’s exactly what it says on the tin. Escape rooms are immersive, interactive, game experiences where you and a team are locked in a room (or rooms) for a fixed period of time. Inside you will find a series of riddles, puzzles and clues which will help you find your way out. It’s up to you to escape In Time!
Do I need a reservation?
Yes, our games require advanced booking of at least 4 hours through our website but we may be able to accommodate at shorter notice so give us a call on 07543577987.
Should I arrive in advance?
Please arrive 5 minutes before your time slot so your game can start right on time. Late arrival could result in us having to reduce your game time so as not to impact following guests’ bookings.
What if I’m late, can I still play?
If you’re running late please let us know as soon as possible by calling 07543577987. If you arrive up to 15 minutes late we will normally be able to let you proceed with your booking. If it is more that 15 minutes we would be able to let you proceed but we will have to start your game-time clock, or cancel your game (no refund will be due for this).
Can I reschedule?
We can occasionally reschedule (change your time/date) your booking providing we are notified at least 24 hours before your booked time. We cannot, however, guarantee that the alternative time/date you are looking for will be available.
We have a strict No Refund policy once a booking has been placed. Please be aware of this before you book your reservation.
I can’t make the booking. Can I have a refund?
We have a strict No Refund policy once a booking has been placed. Please be aware of this before you book your reservation. Where possible we might be able to offer a reschedule.
An extra player wants to join our team. Is that ok?
Providing the team size does not exceed our games capacities you can bring as many extra players as you like and simply pay on arrival for the extra participants.
How much does it cost?
Prices are dependent on your team size/number of players.
Two players – £44 (£22/player)
Three players – £60 (£20/player)
Four players – £72 (£18/player)
Five players – £85 (£17/players)
Six players – £90 (£16/players)
Seven players – £105 (£15/player)
Eight Players – £114 (£14/player)
How many people can play?
Each game is for a different team size, but we will always do our best to accommodate your group size so please get in touch to discuss. Our Smugglers game is for 2-6 players.
Are there any age restrictions?
There are no age restrictions however we do not recommend our games to groups where all players are under 10. Younger players can accompany mixed age group teams
Players under 16 must be accompanied by an adult.
How long does it take to complete?
Our games last 60 minutes, however, this does not include your introduction time so if you are making plans for after your game we recommend allowing 90 minutes from your start time.
What happens if we get stuck or can’t solve the clues?
We are here to help! You can always ask for hints and clues so you will never be completely stuck and we don’t penalise you for help so you can have as much or as little as you need.
Will I really be locked in? Can I play if I'm claustrophobic?
Yes, but an emergency exit is available in all our games, so you will always be able to leave the room at any time.
If you suffer from claustrophobia give us a call to discuss the games as some are in larger, lighter rooms than others which might make you more comfortable. You will always have the power to leave the room.
Is this a haunted house? Is it scary?
No. This isn’t a haunted house and our current games are not scary.
Do I need to bring or wear anything in particular?
Nope. We recommend comfortable clothing, but you can wear whatever you want!
Where is it?
We are located on 18 Hope Street in Ayr (KA7 1LT), on the 2nd floor. Please note we don’t have disabled access to this property.
If you are having any trouble finding us just give us a call on 07543577987
What are your Covid-19 policies?
Our policies and guidelines relating to COVID-19 can be found here.
If you can’t find the answer to your questions here, please get in touch and we would be happy to discuss!